Support | Lee Green Basketball Academy
Lee Green Basketball Academy

How Can We Help?

Whether it's the Skills Recode Basketball app, your training account, or a question about a program — you're in the right place.

Contact Support

The fastest way to reach us is email. Tell us what's going on and include the email address on your account so we can find you quickly.

We respond to every message, typically within 1–2 business days.

Email Support

Frequently Asked Questions

I can't log in to the Skills Recode Basketball app. What do I do?
First, make sure you're using the same email address you registered with on leegreenbasketballacademy.com — your app and web accounts are one and the same. If you've forgotten your password, use the "Forgot Password" link on the login screen to reset it. Still stuck? Email us and we'll get you back in.
Does my website account work in the app?
Yes. One account covers everything — log in to the app with the same email and password you use for your training courses on the website, and your progress syncs across both.
Is the app free to download?
The app is free to download from the App Store and Google Play. Access to training courses depends on your LGBA membership or course purchases. Want to see what's inside first? Check out the app overview page.
How do I update my billing or membership?
Email us at info@leegreenbasketballacademy.com with the change you need — plan updates, payment method, or cancellation — and we'll take care of it. Include the email on your account so we can locate it fast.
How do I delete my account?
You can request permanent deletion of your account and associated data at any time. The full process — what gets deleted and how long it takes — is on our account deletion page.
My video won't play or the app is running slow.
Most playback issues come down to connection. Try switching between Wi-Fi and cellular, close and reopen the app, and make sure you're on the latest version from the App Store or Google Play. If it's still acting up, email us with your device type and what you were trying to watch.
I have a question about training programs, camps, or tryouts.
We're glad you asked. Email info@leegreenbasketballacademy.com and tell us about your player — age, position, and what you're looking for — and we'll point you to the right program.

Find It Faster

The App

Learn what's inside Skills Recode Basketball and where to download it. App overview →

Account Deletion

Request permanent deletion of your account and data. Deletion page →

Privacy

How we collect, use, and protect your information. Privacy Policy →

Every Message Gets Answered

We're a Development First Family — and that includes how we treat you when something's not working. Reach out. We'll make it right.

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